When the pandemic hit India, every minute was crucial for help to reach the needy. The crisis brought with it many problems. Physically, it weakened a person and more than that people became mentally tired and worried. Myths and misinformation kept creeping in through social media and mobile feeds and it was a state of urgency. During this crisis, what was needed the most was genuine and credible guidance. MyGov created the Corona chatbot in just six days to disseminate correct information related to COVID-19, including symptoms, facts, Government notications, travel advisories & guidelines, etc. WhatsApp is the most popular app for communication in India, so, MyGov decided to develop the MyGov Corona Helpdesk using WhatsApp... Read More