West Singhbhum is the only district in Jharkhand, that has developed Grievance Management Portal for the benefit of the people. Though there are individual grievance redressal portals but there is no holistic grievance management portal and mobile application even at state level to resolve complaints of citizens. Piramal Foundation has been involved in operations and management of the complete system to ensure transparency and increase accountability of district administration. At portal manager level, analysis of additional services which can be provided is done even if complaint is made regarding a particular service... Read More