Details of the Initiative/work The Discom Circle Jaisalmer is the largest Circle in the Rajasthan covering area of 38400 sqkm with more than 800 villages. Villages and Dhanis are located at great distances and the modes of public transportation are also less, as well as due to backwardness and illiteracy, the poor villagers are generally unable to approach offices. For example, a villager living in Gram Panchayat Tanot/Nokh has to cover distance more than 120 km to avail discom related services at nearest sub-division office. The objective of VADA campaign was to improve the electricity infrastructure, quick redressal of the public grievance sand to provide quality services by strengthening the good relationship between the consumer and the department. This campaign was inspired by “Prashaasan Gaon Ke Sang Abhiyan”,it was a unique campaign in itself because it is an initiative taken up by Discom Circle Jaisalmer only. The initiative entailed the whole discom office travelling to every Gram Panchayat to make it easier for villagers to air their grievances and to resolve those grievances.
Identification of the problem and need for innovation/work Human resources in Jaisalmer Circle
Total No. of Sanction Post |
Working Employee |
Vacant Post |
Working Employee % |
945 |
431 |
514 |
45% |
Implementation of the intervention It was decided to organize camps in a phased manner at 206 Gram Panchayat headquarters on every Saturday and Sunday, i.e., state holidays, keeping in mind not to distrub routine official work during working days. To ensure success of the campaign, Incharge Engineer with the Technical team was directed to set up a pre-camp in each Gram Panchayat, village and Dhanis for identification of problems discussed with the villagers by contacting door to door inviting public for the camp. Therefore, about 400 pre-camps were organized. Complaints received during the camp were entered in register and acknowledged to applicant with Pavati Receipt. At the end of the camp daily progress were submitted via Google Sheet and WhatsApp at Circle HQ. A district level monitoring team was formed to monitor and timely redress the complaints received daily. Citizens who were unable to attend the camp due to any reason, were requested to send application through social media/Whatsapp. After the problem received through social media, action taken and photo was again sent to the complainant. WhatsApp groupat Panchyat Level were formed to inform the officials of the department about the common problems related to the electricity department, like tilted poles, loose wire, voltage, power supply related problem etc. No extra expenditure was incurred for this campaign, it was successfully conducted with in the available budget and resources.
Time Duration- 15September 2022(Engineers Day) to 30November, 2022(2.5 months)
Camp |
Gram panchayat
Covered |
Villages Covered |
complaint received |
Complaint redressed |
Complaint
redressed within the stipulated time limit (which required additional
material/ technical sanction) |
609 |
206 |
801 |
4224 |
3590 |
634 |
Analysis of Rajasthan SamparkPortal:
Grievances Received Per Month Avg. |
Relief % |
|||
(Before VADA
Camp) |
(After VADA
Camp) |
Decrease |
(Before VADA
Camp) |
(After VADA
Camp) |
614 |
350 |
42.99% |
66.93% |
82.74% |
Total
Beneficiary in nos. |
Amount(In
lac) |
||||
Before
VADA (4
Month) |
After
VADA (4
Month) |
Beneficiary
Increased |
Before
VADA (4
Month) |
After
VADA (4
Month) |
Amount
Increased (In Lacs) |
11679 |
13041 |
1362 |
249.8 |
334.04 |
93.24 |
How your intervention is replicable and suitable for other parts of state and how it is sustainable-Campaign like VADA may be adopted for public utility departments (public engineering, medical etc.) for desert, remote and tribal areas, where public still finds it difficult to go to offices for grivances redressal. This campaign enables continuous monitoring of implementation of government schemes, increasing the number of beneficiaries as well as getting rid of corruption with transparency for good governance.
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